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Last updated: January 1, 2026
Your privacy matters to us. This policy explains how Aakash Infoway Pvt. Ltd. collects, uses, and protects your information.
We use bank-grade 256-bit SSL encryption and store your data on secure servers in India. Daily automated backups ensure your business data is always protected.
We collect information you provide when creating an account, subscribing to our service, or contacting support. This includes: name, email address, phone number, company name, GST number, business address, and payment information. We also automatically collect usage data, device information, IP addresses, and browser type for service improvement.
We use your information to: provide and maintain the EPlus Cloud ERP service, process your transactions and send invoices, send important service updates and notifications, provide customer support, improve our services based on usage patterns, comply with legal obligations (GST, E-Invoice), and send promotional communications (with your consent).
Your data security is our priority. We employ: 256-bit SSL encryption for all data transmission, bank-grade security for stored data, daily automated backups on secure cloud servers in India, regular security audits and vulnerability assessments, role-based access controls, and two-factor authentication options.
We do not sell your personal or business data. We may share data with: Government authorities (GST portal, E-Invoice/E-Way Bill systems) as required by law, payment processors for transaction processing, cloud infrastructure providers (data remains in India), and professional advisors under confidentiality obligations. All third-party processors are contractually bound to protect your data.
We use cookies and similar technologies to: maintain your session and preferences, analyze website traffic and usage patterns, improve our services, and provide personalized experiences. You can control cookie preferences through your browser settings. Essential cookies are required for service functionality.
You have the right to: access your personal data at any time, correct or update inaccurate information, export your data in standard formats, request deletion of your data (subject to legal requirements), opt-out of marketing communications, and lodge a complaint with relevant data protection authorities.
We retain your data for as long as your account is active or as needed to provide services. After account termination, we retain data for 30 days (for export purposes), then archive for legal compliance (7 years for financial records as per Indian law). You may request earlier deletion of non-essential data.
EPlus Cloud ERP is a business software not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification at least 15 days before they take effect. Your continued use of the Service after changes constitutes acceptance.
If you have questions about your data or this privacy policy, our team is here to help.
Data Protection Officer • Aakash Infoway Pvt. Ltd. • Rajkot, Gujarat, India